By standard mail:
PO Box 222
Highwood, IL 60040-0222
130 Highwood Avenue #222
Highwood, Il 60040-1540
Shipping Information:Most orders are ship within 48 hours of order placement. We will let you know of any exceptions. Your credit card will not be closed out until your order is shipped.
Refund, Returns and Cancellation Policies:
Tritech Graphics provides a 10 day return policy on merchandise based on the following conditions.
DOA (Dead on arrived):If you receive merchandise that is DOA, you are responsible for the shipping cost of returning your merchandise. We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item. We will pay the shipping costs for the replacement.
NON-DEFECTIVE MERCHANDISE: If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense, subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping is at your expense. If the merchandise has been opened and is not defective, we can not issue you an RMA.
EXCEPTIONS TO THE ABOVE POLICIES: Custom orders, bulk orders, and other products designated as “Final Sale”, “No Returns”, or similar language may not be returned.
BEYOND 10 DAYS OF RECEIPT : When you purchase any product from Tritech Graphics, you are entitled to its manufacturer’s warranty against defective merchandise. Many manufacture’s policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Eizo Nanao Technologies carry a limited 5-year warranty on most of their products.
You will need an RMA # which we will issue to you. Please clearly mark the RMA number on the outside of the box and all packing slips or documents.
You can request an RMA by sending an email to: firstname.lastname@example.org , or by calling one of our customer service representatives at 800-323-1950.
Please have your invoice number available.
Merchandise must be returned 100% complete in original packaging with all software, manuals, blank warranty cards, and other accessories. Shipping, handling and insurance charges are non-refundable.